Return Policy

Effective Date: May 5, 2025

1. Introduction

This Return Policy (“Policy”) outlines the terms and conditions under which Underwood & Lyle (“we,” “us,” or “our”) accepts or does not accept returns of products purchased from our website.

By making a purchase from the website, you agree to the terms set out in this Policy.

2. Digital Products – No Returns or Exchanges

All sales of digital products, including eBooks and audiobooks, are final.

Due to the nature of digital goods and the immediate access provided upon purchase, we do not accept returns, exchanges, or cancellations for digital content. Please ensure you review the product description carefully before making a purchase.

3. Physical Products – 30-Day Return Policy

We will accept returns of physical products under the following circumstances:

Defective or Damaged Products:If your physical book arrives defective or damaged, please contact us within 30 daysof delivery. Photographic evidence may be required.
Incorrect Product:If you receive a product different from what you ordered, we will replace it or issue a refund.
Unopened & Unused:We accept returns of physical books in their original, unopened, and unused condition within 30 daysof delivery. You are responsible for return shipping unless the return is due to our error (damaged, defective, or incorrect item).

4. Return Process

For questions about this policy, contact us at:
Email: [email protected]

5. Refunds or Replacements

If your return is approved, we will process the refund using your original payment method within 5–7 business days after we receive and inspect the returned item.
Replacements for approved claims will be shipped at no additional cost to you.

6. Contact Information

For questions about this policy, contact us at:
Email: [email protected]

7. Policy Updates

We reserve the right to update or modify this Return Policy at any time. Changes will be posted to our website and effective as of the date of posting.

8. Acknowledgment

By making a purchase from Underwood & Lyle, you acknowledge and agree to this Return Policy.